The Estee Lauder Companies Area Retail Trainer for M·A·C in Netherlands
**Area Retail Trainer for M
As an Area Retail Trainer for M
C you drive Brand Sales through excellence in execution of Art and Commerce Education Fundamentals.
You supports the M
C Vision and drive sales through the development, knowledge and skills of our Retail field Leaders and Retail Artists, across multiple channels through in-store education, classroom-based education and video learning. This involves elevating the customer service, artistry, product knowledge skills, social media and sales skills of Retail Managers and Retail Artists by facilitating all Art and Commerce Education Fundamentals
Classroom Education - Facilitate All Education trainings
Development of field teams - feed the commercial, artistry, product knowledge and customer service skills of the field teams
In-Store Support - Follow up in focus doors on Education Fundamentals through the Sales and Education field leaders to ensure training initiatives are effectively translated into behaviours that support excellence in service, artistry and product knowledge.
Video Learning Content Create locally relevant artistry, service and product knowledge-focused tutorial videos for e-learning site in collaboration with the Make Up Artistry/PR and Consumer marketing teams
Play active role in refining and evolving the Education and business strategy
Feed the field leaders with tools needed to effectively empower the Retail Managers to drive their teams and business to success
Supporting the interviewing and selection of M
C Artists in collaboration with field leaders where necessary
Supporting succession planning programs for M
C Managers and Artists by recommending and creating development opportunities
Assisting in the implementation of measures to reduce and minimize staff turnover including coaching and developing others, providing clear feedback and offering ways to effectively and efficiently improve.
Adhere to and provide the example for M
C policies regarding customer service expectations, dress code and M
C’s professional standards.
Specialist education in Makeup Artistry or Equivalent experience from the makeup industry. Higher education preferred.
Proven exceptional ability in makeup application and customer service skills
Strong communication skill including public speaking, facilitation and content creation.
Strong ability to analyse retail environment needs and provide actionable training solution.
Must be versatile and have the ability to adapt approach to all levels of the business from top management to retail artists
Organizational skills including planning of larger events, budgets and retail KPI analyses.
Develop Talent and Capabilities - Identifies and cultivates essential skills and attributes to maximize individual contribution and engagement.
Strives for Excellence in Execution - Proactively seeks ways to improve personal and organizational effectiveness to meet current and future business needs. Learns equally from successes and failures.
Energizes and Enables others - Ignites passion and releases potential to drive success.
Proven ability to provide guidance, instruction on product knowledge, artistry, customer service, commercial and leadership skills
Demonstrate ability to develop creative, challenging informative and fun ways to deliver educational information on Art and commerce
Functie Education / Training
Type functie standaard
Primaire locatie Europe, Middle East, Africa-Nederland
Job Number: 191237